SerVICING

Our software allows both borrower and investor to view account history and performance and provides for ACH and Auto Pay. 

Loan Servicing Department: 

PLUS + Servicing is here to answer any questions you may have about your financed property. 

For questions regarding payments, insurance claims, escrow, collections, late fees or payoffs, please contact us at .

Our set up requires borrowers to make automated payments through ACH each month. 

Make a Payoff Request

Ready to pay off your mortgage? Request a payoff from the Owner Finance Network at servicing@plus-llc.com or call 832-910-8986. Make sure to include the property address, primary account holder’s name at the time of your request. Payoff reqeusts can take 3-5 business days. First payoff is free of charge, additional requests are $75, which may be added to the next monthly payment. 

if you have sustained damages to your property and are in the recovery process, such as filing claim(s) with your insurance company, rest assured that we will work with you expeditiously to reduce the inconvenience you are going through. 

However, these steps are necessary in order to ensure that all the work done to your property is performed correctly. To protect you and your property we have created the following procedures.

Claims Process

Please find below the steps needed to process the insurance claim check received from your insurance company to begin repairs on your home. The following requirements are in accordance with the terms of your loan.

• Provide the PLUS +  a copy of the adjuster (insurance) bid.
• Deliver endorsed proceeds check to PLUS + Servicing.
• Provide photos and/or videos of damage.
• Obtain an estimate (bid) of your choice and send it to our office.

Your estimate (bid) should include:

• Name of contractor, address, and phone number.
• Type of material to be used for repairs.
• Total cost of job.
• Obtain an estimate (bid) of your choice and send it to our office.

When the repairs are complete, an inspection by PLUS + Servicing will be done before the final payment is released.  In some instances if the total job/claim is below $2,000.00 pictures may be accepted if an inspection cannot be performed.

Please note that if the property is a total loss or the repairs are not done in a timely fashion, PLUS +  Servicing reserves the option to apply insurance proceeds to reduce the principal of the note.

Please be advised that all insurance proceeds can be applied at our discretion, either to (a) repay your mortgage on your property or (b) repair or improve your property in any manner we select and apply any remaining proceeds to your mortgage. It is imperative that the procedures above be followed, and your mortgage be in good standing in order that we agree, at our discretion, to apply the insurance proceeds to repair or improvement of your property

Hazard insurance is always required on your property. If our records at PLUS + Servicing indicate that your Hazard insurance has or will be expiring and we have not received a Renewal Invoice or we received a Notice of Cancellation/Non-Renewal from your current insurance provider, and we do not have evidence that you have obtained new coverage, we will buy insurance for your property. You must pay us for any period during which the insurance we buy is in effect and you do not have insurance. You should immediately provide us with your insurance information.

The insurance we buy:

• May be more expensive than the insurance you can buy yourself.
• May not provide as much coverage as an insurance policy you buy yourself.

If your policy has expired or is set to expire, the PLUS + Servicing will send you a reminder to update your policy. Please provide a copy of your Insurance Policy Declarations Page, Evidence of Insurance, Binder, or other written confirmation from your insurance agent or carrier immediately. Phone calls will not be accepted as a verification. The confirmation of insurance coverage must be in writing from your agent or company.

If you have a continuous insurance policy, we ask that your insurance agent confirm on an annual basis that your policy has been renewed for the next policy period. Please provide our office with a copy of your renewal certificate.